Warranty

KIYOSO Warranty Terms & Conditions 

Thank you for choosing KIYOSO. We stand behind the quality of our products and want you to enjoy your experience worry-free. Here’s everything you need to know about our 1-year warranty.

How to Claim Warranty

If you're facing any issues with your product, just follow these simple steps:

Step 01 – Register Your Warranty
Click the [Link]  to register your product (Google Form).
Make sure to fill in your details and upload your proof of purchase.

Step 02 – Contact Us via WhatsApp
Once registered, send us a message on WhatsApp to start the claim process.
 WhatsApp: +60 182747218

Our team will review your submission and guide you through the next steps.

What’s Covered (1-Year Warranty)

Your KIYOSO power product is protected against the following issues caused by product malfunction:

• ⚡ Battery or charging issues

• Charging port not functioning

• Wireless charging not working (for wireless models)

• Manufacturing defects such as:

  • Unresponsive buttons

  • LED indicator not working

  • Power failure or unit won’t turn on

❌ What’s Not Covered

This warranty does not cover the following situations:

• Physical damage (cracks, dents, broken casing)

• Water or liquid damage

• Damage caused by misuse, drops, or accidents

• Use of incompatible chargers or cables

• Surface wear and tear (scratches, logo fading, discoloration)

• Unauthorized disassembly, repair, or modification

• No proof of purchase or unregistered product

ℹ️ Additional Info

• Warranty is valid for 1 year from date of purchase

• Coverage is limited to Malaysia-based customers

• Customers are responsible for return shipping (if needed)

• All products will be inspected before approval

• Our team will respond to all requests within 3 working days